Safety
A delivery, move or removal involves people, property, vehicles and private addresses. This page explains how to prepare for a job, what to do while one is running, and how to raise a concern. It carries no verification claim about any provider — what applies to a particular booking is on that order.
If someone is in immediate danger
Contact local emergency services first. Nothing on this page, and nothing in a Zoomy order, should come before that.
Before the job
Most of what makes a job go badly is decided before anyone arrives, and most of it is in your hands.
- Keep your own note of what you described — the items and the addresses. An order carries the booking, its status, its time window and what was charged, rather than the job's details, so your description is the record you check against.
- Clear the route in and out, and secure pets before the job begins.
- Confirm which items are included and which must not be touched.
- Do not share passwords, payment codes or unrelated personal information.
While the job is running
The order is where a job is managed. This page cannot tell you which controls a particular booking offers, because that depends on where the job has got to.
- Use the order page for the status of that booking and to open a support case bound to it. Zoomy's web order pages carry no message or call control, so whatever crew contact an order grants reaches you another way — the order itself says what applies to it, and this page cannot.
- Stop the interaction when it is safe to do so if what is happening is not what you described.
- There is no way to change the scope of a job on its order. Cancelling and rescheduling depend on where the job has got to, and the order says which of them it can do; opening a support case is always offered, though it can still fail if your session has lapsed. If the job has changed, that is the route to try rather than settling it at the door.
Afterwards
Open the case from the order: it binds the case to that booking, and records the category without deciding the outcome. What the job contained is what you described when you booked it, so keep that — it is the half the order does not hold.
- Report damage from the order itself: opening a case there binds it to that booking for you, which quoting a number by hand does not. A case records the category and nothing else, so keep your own account of what happened.
- Keep your own record of what the job contained. The order carries the booking, its status, its time window and what was charged; what was in the job is what you described.
Raise a concern
If the concern is about a booking you already have, open the case from its own order: that binds it to the booking for you. Otherwise Zoomy's contact routing is here.
This page opens no case and shows no order detail.