Terms of Service

1. Acceptance

By creating a Zoomy account or using the Zoomy platform (the apps, this website, or our API), you agree to these Terms of Service. If you do not agree, do not use the service.

2. The Zoomy platform

Zoomy is a technology marketplace that connects customers who need moving or delivery help with independent providers. Zoomy is not a moving company or carrier and does not perform the work itself. Providers are independent contractors, not Zoomy employees. The total shown at review is what Zoomy charges for that job as booked: it already includes the fees and tax for it. Cancelling or rescheduling afterwards can carry a fee of its own; where Zoomy can read that fee before you confirm it shows you, and where it cannot it says so rather than implying there is none.

3. Accounts

You must be 18 or older to create an account. You are responsible for keeping your account secure. Phone-number verification is required to book. Providers must complete identity verification before they can offer work on Zoomy.

4. Payments

The exact price, payment status, provider role allocation, and cancellation terms for a job are the booking facts presented for that job. Provider compensation is determined by the accepted role and pay allocation attached to the job, not by a universal percentage published by this website. Any refund eligibility is determined by the cancellation-policy revision attached to the booking.

5. Conduct

Users must not:

• Use the platform for unlawful purposes.
• Harass, threaten, or discriminate against other users.
• Provide false information during registration or a job.
• Attempt to circumvent pricing, fees, or identity verification.
• Ask a provider to carry unlawful, hazardous, or prohibited items.

6. Safety

Providers complete identity verification, and photos are captured at pickup and drop-off as a record of how items were handled. While a job is active, the provider app shares the provider's location so you can follow progress and confirm arrival. In an emergency, contact local authorities first (911).

7. Limitation of liability

To the maximum extent permitted by law, Zoomy's liability for any claim arising from use of the platform is limited to the amount you paid for the job giving rise to the claim. Zoomy is not liable for indirect, incidental, or consequential damages.

8. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

9. Changes

We may update these terms. We will communicate material changes before they take effect. Continued use after the effective date means you accept the updated terms.

10. Contact

Questions about these terms? Reach us through Zoomy support.