Privacy Policy
Zoomy is an on-demand moving and delivery marketplace that connects customers with independent providers. This policy explains what we collect, how we use and share it, and the choices you have. It applies to the Zoomy customer app, the Zoomy Driver app, and this website.
- Last updatedOctober 2026
1. Information we collect
- Account and contact details. Your name, email address, and phone number. We verify your phone with a one-time SMS code when you sign in.
- Job details. The pickup and drop-off addresses you enter and the items you describe for a move or delivery.
- Payment information. Card payments are processed by Stripe. Your card details are entered directly into Stripe and are never stored on Zoomy servers.
- Photos and video.
- Proof-of-work photos or video a provider captures at pickup and drop-off, including any damage that was already there.
- Files (JPEG, PNG or MP4) you choose to attach to a support case.
- Photos you add while choosing items in the app stay on your phone. Zoomy does not collect them.
- Documents a Driver uploads when applying (driver licence, vehicle registration, proof of insurance).
- Provider verification (drivers only). To offer work on Zoomy, providers complete identity verification — which can include a government ID and related screening details — handled by our verification and screening partners, and connect a bank account for payouts through Stripe Connect. The Zoomy Driver Terms describe these steps.
- With a Driver's consent, we may send their legal name, date of birth, home address and verified identity to a screening service for a background check and, for Driver roles, a motor vehicle record check.
- Location.
- Zoomy Driver app. The app sends a Driver's precise location when they go online or change availability, to match nearby work. During a job, and with the Driver's permission for that job, the app shares the Driver's precise location with the assigned customer, including when the app is in the background. Sharing ends when the job or assignment ends, the Driver signs out, or the Driver stops it. A Driver can also choose to attach a location to a support report.
- Zoomy customer app. The app uses your device location only if you choose "Use current location" to find a pickup address. You confirm the address before it is saved to your booking.
- Feedback and support. Ratings, private notes about a booking, feedback about the app (with the screen, app version and type of device it was sent from), and the messages and attachments in a support case.
- Diagnostics. Crash and performance data, through Sentry, to keep the apps stable.
- Product analytics. Usage analytics, through PostHog: which screens and steps are used and whether they succeed. After you sign in, these events carry a pseudonymous account reference — not your name, phone number, or email — so we can understand a booking from start to finish. On this website we ask before turning analytics on. The Zoomy apps collect usage analytics. App versions released from October 2026 start analytics only after you accept our Terms in the app, and let you turn them off at any time in Account. We do not sell this data or use it for advertising.
- Screen recordings. On our website only, and only if you turn them on in Account. Recordings mask text and images, and never include payment, address, contact, identity, payout, or message screens. The Zoomy apps do not record your screen.
- Device identifiers. A push-notification token so we can send job updates, and an analytics identifier.
2. How we use your information
- Match a job with an available provider and coordinate the pickup and drop-off.
- Process payments and pay providers.
- Verify provider identity and eligibility to work.
- Keep the service safe, prevent fraud, and meet legal obligations.
- Send job updates and receipts, and provide support.
- Use your ratings, feedback and support messages to fix problems and improve Zoomy.
4. Data retention
We keep your account information while your account is active. Some records — such as financial, tax, safety, fraud-prevention, dispute, and audit records — are retained for as long as the law or a legitimate obligation requires, and may remain after you delete your account, no longer linked to you by phone number where possible.
Specific periods:
| Kind of data | How long we keep it |
|---|---|
| Financial records (payments, refunds, payouts and related dispute records) | Up to 7 years |
| A private note you leave about a booking | Up to 90 days, and erased earlier when account deletion completes |
| Records that a booking's feedback was submitted (these do not contain the note text) | Up to 365 days |
| Feedback you send about the app | Up to 90 days |
| Product analytics | Until you turn them off or withdraw consent |
| Screen recordings | Until you turn them off or withdraw consent |
| Booking records after account deletion | Kept in anonymized form, with your phone number removed |
Proof-of-work photos and video are kept with the job record, and may be used to review support cases and claims.
For Drivers, Zoomy keeps payout, earnings, financial and tax records; verification and screening records; trip and job history, safety findings and dispute records; and audit records after deactivation, for no longer than the applicable obligation requires.
5. Your choices and rights
You can access, correct, or delete your personal data, within the limits described below and in section 4. You can request deletion in the app under Account settings, or on the web using the delete-account page. Drivers and Helpers can request deactivation and see what is retained on the Driver delete-account page. For any other privacy request, reach us through Zoomy support.
On this website, and in app versions released from October 2026, you can turn usage analytics on or off in Account.
Screen recordings run on our website only, and you can turn them on or off in Account.
How deletion works:
- Customers. In the app: Account, then "Privacy & your data", then "Delete account". On the web: the delete-account page. We verify your phone first. You cannot delete your account while a booking is still being fulfilled. Deletion removes your sign-in, every signed-in device, your notification registrations, your ratings and your private feedback. Bookings that must be kept are anonymized. Deletion cannot be undone.
- Drivers and Helpers. In the Driver app: Account, then "Sign out or deactivate". You type DEACTIVATE to confirm. Deactivation revokes your sign-ins, removes push notifications and takes you offline. It is not a full erasure (see section 4). To ask about erasing data that we are not required to keep, contact Zoomy support.
Other choices:
- Push notifications. You can turn "Booking updates" push notifications on or off in Account.
- Website analytics. On this website you can accept or decline analytics in the cookie banner.
- Driver location sharing. A Driver can stop sharing location with a customer at any time in the active job.
- Privacy requests and legal notices can also be sent to legal@tryzoomy.com.
6. Security
We use encryption in transit (TLS) and at rest, along with access controls, to protect your data. Card data is handled directly by Stripe and is never stored on Zoomy servers.
7. Children
Zoomy is for adults. You must be 18 or older to use the service.
8. Changes to this policy
We will let you know about material changes by email or in-app notice before they take effect.
9. Contact
Questions about this policy? Reach us through Zoomy support.