Skip to main content
Zoomy

Zoomy support

Choose the path that matches what happened. Do not include card details, passwords, verification codes, identity documents, or medical information in a support request.

Urgent safety help

If anyone is in immediate danger, call 911 first.

Zoomy support cannot dispatch emergency services.

Customer booking help

  1. Open the Zoomy customer app and select your booking.
  2. Open Manage booking, then Help & support.
  3. Choose the fixed category that best matches the issue and keep the receipt ID.

The receipt is tied to that booking so the support team can investigate without a free-form message containing sensitive data.

Driver or Helper job help

  1. Open the active job in the Zoomy Driver app.
  2. Select Help & support and the matching fixed category.
  3. Keep the receipt ID shown after submission.

Refunds, payout changes, safety findings, and account recovery always require human review; opening a receipt does not approve any of those outcomes.

Account and privacy

To request deletion without the app, use the secure phone-verification flow on thedelete-account page.

Read what Zoomy collects, retains, and anonymizes in theprivacy policy.